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Software maintenance and support

Outsourced Software Maintenance and Support Services by a Dedicated Development Team

The latest research has shown that around 60-70% of tech companies’ IT budgets is spent on software maintenance and support. Additionally, in most mid-sized companies and especially in big corporations, there is a mixture of various software and legacy systems that complicates software maintenance and support. Therefore, in-house IT teams’ functions are often shrunk to a helpdesk that is overburdened with routine maintenance tasks, and no time is left for new product development.

Sometimes, of course, it is possible to effectively handle post-development services through internal resources. But there are cases when the best solution is outsourcing software maintenance and support to enable you and your team to focus on more critical work and primary business objectives. Whether it is product support, upgrades and enhancements or daily service and consulting, outsourcing these functions to seasoned professionals will help you improve efficiency, reduce the cost of ownership and allow you to concentrate on core processes and the development of new systems.

Get dedicated maintenance and support team

When your project requires handling post-development services, CyberCraft can provide these vital functions for you. We will provide a dedicated team of expert engineers that specialize exclusively in software maintenance and support activities. Based on your precise requirements, we will deliver outsourced long-term maintenance and real-time support services.

CyberCraft offers the following types of software maintenance and support outsourcing activities that are carried out by our dedicated teams:

  • Adaptive - modifying the system to cope with changes in the software environment.
  • Perfective - implementing new or modified user requirements connected with functional software enhancements.
  • Corrective - diagnosing and fixing possible errors found by users.
  • Preventive - increasing software maintainability and reliability to prevent problems in the future based on customer feedback and past incidents.

Software maintenance outsourcing – Choose CyberCraft

Boasting a rich pool of highly skilled professionals, CyberCraft offers superb quality IT support services in both nearshoring and offshoring models. The company is located in the IT hub of Lviv, Ukraine, and it has already gained an excellent reputation not only in Western and Eastern Europe, but also globally. The key activities of our software maintenance services include:

  • Application maintenance
  • Version upgrades and enhancements
  • Technical troubleshooting
  • Error tracking and debugging
  • Post-release and helpdesk support
  • Comprehensive user support
  • Documentation development and maintenance
  • Performance monitoring
  • Performance and QA testing

Our services are tailored to your specific needs and requirements. Therefore, with CyberCraft you do not need to spend long hours searching for an expert team to engage in software development, maintenance and support processes. Additionally, you no longer need to worry about providing IT support yourself, thus freeing your resources for more important and strategic tasks. Our company is there to provide you with any kind of IT help, maximizing the return on investment and improving your business processes.

“Our company is there to provide you with any kind of IT help, maximizing the return on investment and improving your business processes.”